Privacy Notice

Company Registration: 04482069
ICO Registration: ZB863388

Bonds The Jewellers Online Ltd prioritises data protection and is committed to safeguarding your personal information.

When visiting our website www.bondsthejewellers.co.uk, you will encounter prompts for certain personal data. If you wish to purchase items, you can easily add them to your shopping basket. For additional inquiries or information, please feel free to reach out to us via phone or email.

Our approach to personal data processing is consistent with the UK General Data Protection Regulation (UK GDPR) and other relevant UK legislation. We provide this Privacy Notice to ensure that the public is informed about the reasons for data collection and processing, as well as the rights of Data Subjects concerning their personal data.

Introduction

Bonds The Jewellers Online Ltd takes great pride in offering a bespoke and high-quality service to every customer. This commitment to excellence is rooted in the foundational principles established by Douglas Bond during his formative years as an apprentice. Drawing on his extensive experience and passion for the craft, the company ensures that every interaction reflects these values. From personalised consultations to the careful selection of materials, Bonds is dedicated to creating a memorable and tailored experience for jewellery enthusiasts. Their approach emphasises not only the artistry of fine jewellery but also the importance of building lasting relationships with clients, making each purchase a unique journey.

What type of information do we have

Bonds The Jewellers Online Ltd collects personal data at various stages during your browsing experience. When you view our catalogue of images, should you require additional information about a product, we will need your name and contact number to assist you further. Once you decide to make a purchase, we facilitate secure payment processing through our partner, Visa Company Stripe, which will require your payment details. Upon successful completion of your transaction, a receipt will be promptly sent to the email address you provided.
Bonds The Jewellers Online Ltd will receive a copy of the receipt which will contain the following:

  • Name
  • Address
  • Telephone Number
  • Email address
  • Amount paid successfully

Internal information regarding your item(s) of confirmation

  • Date and Time stamped
  • Royal mail receipt for Special Delivery

How do we get the information and why do we have the information

At Bonds The Jewellers Online Ltd, customer details are obtained directly through the purchasing process or inquiries for additional information regarding selected items available on our website. This direct communication ensures that we can provide tailored service and cater to your specific preferences.
When you decide to place an order, we gather the necessary information to facilitate prompt and efficient processing of your jewellery and other merchandise. Our commitment to thoroughness stems from the inherent value of each item, as well as the uniqueness in style and size that might resonate personally with you, our valued customer.

We take pride in managing the delivery process from our end. Bonds The Jewellers Online Ltd assumes full responsibility for the safe transportation of your items while they are in transit, ensuring that they are handled with utmost care until they reach your hands. For further details regarding the delivery methods and related policies, we encourage you to consult our Terms and Conditions, where you’ll find comprehensive information about our processes and commitments.

Lawful Basis

Bonds The Jewellers Online Ltd has identified the Lawful Basis key areas

  • Our legitimate interest is customer-led
  • We receive details specifically relating to the purchased item(s)
  • Items delivered have a value
  • Customers will always have the choice to provide their details or to purchase or not

Customers can subscribe to our Newsletter and/or take advantage of any discounts on offer by simply providing their name and email address. Participation in either option is completely optional, and customers can opt-out at any time, both before and after signing up.

What do we do with the information?

Bonds The Jewellers Online Ltd is committed to ensuring a smooth purchasing process for our customers. Upon placing an order, we will locate the selected item(s) and reach out to the customer to confirm the order details and provide an estimated delivery timeframe.

For items that require courier delivery, customers will receive information via email regarding the approximate time of arrival. Please note that a signature may be required upon delivery to confirm that the item(s) have been received in good condition.

Additionally, if a customer opts not to order online, we can arrange an in-person meeting to create sales receipts. In some rare cases, if a customer experiences difficulties with the online ordering system, our team is available to assist them in completing the transaction.

Bonds The Jewellers Online Ltd works with other third parties who might require some information, they are

  • Accountants
  • Accountancy software
  • HMRC
  • IT Provider
  • Courier Company
  • Stripe https://stripe.com/gb/privacy
  • Insurance Company
  • Debt Recovery Agencies
  • Any other legal or regulatory body

Cookies

If you leave a comment on our site, you may opt to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do we store your information?

Bonds The Jewellers Online Ltd prioritises the security of personal data by utilising a secure, encrypted cloud storage system. This system is designed to retain personal information only for necessary and specified purposes. Access to this cloud storage is restricted to the Directors of Bonds The Jewellers Online Ltd, who are responsible for managing the duration of data retention and ensuring the timely deletion of customer information when appropriate.

In compliance with UK regulations, all financial statements will be maintained for a period of six years. After this timeframe, Bonds The Jewellers Online Ltd will take the necessary steps to permanently delete any customer information, ensuring that data is not stored longer than legally required unless there are specific legal reasons to do so.

Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to provide information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or you, in certain circumstances.

Customers are not required to pay any charge for exercising their rights. If you make a request, we have one month to respond to you.

Contact Information

Please contact us if you wish to make a request.
St. Jullitta, Luxulyan, Bodmin. Cornwall. PL30 5ED
Tel: 01726 852142
Contact: Douglas Bond
Email: [email protected]
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO Website: https://www.ico.org.uk

Bonds The Jewellers Online Ltd may change this Privacy Notice from time to time. This may be necessary, if the law changes, or if we change our business in a way that affects your personal information.

Any changes will be immediately posted on our website – This Privacy Notice was last updated on 6th February 2025

Version: 1.0